Return Policy
We have a 30 day return policy. This policy is for items purchased through this website only. If you purchase an item from a dealer, you are subject to their policies. Item must be returned within 30 days of purchase. Items that have been installed cannot be returned for a refund. Items must be in new, unopened and unused condition. No refunds on used and / or installed merchandise. Your refund will be for the original purchase price, minus shipping costs and a 10% restocking fee.
Original shipping costs are refundable and the restocking fee waived only if we shipped an item in error.
Customers who purchased from a dealer/shop should deal with the dealer/shop directly and are subject to that dealer/shop's policies. No items purchased through a dealer/shop can be returned directly to us.
Returned items that were shipped for free will be issued a refund for the purchase price minus shipping costs and restocking fees.
All returns must be accompanied by your receipt. Items returned without a receipt will be issued STORE CREDIT for the lowest sale price in the last 30 days minus the 10% restocking fee.
All items must be in new and unopened condition.
Buyer is responsible for shipping costs for returns. If we shipped an item in error, we will refund your return shipping costs upon receipt of item. We reserve the right to charge for return shipping back to the customer on returns/exchanges. Please note that only items purchased at f1ceramic.com (this site) are covered by this return policy. What to do if you have a return: Contact us at returns@f1ceramic.com within 30 days of purchase with your order number and reason for return. We will then issue a RA. Packages received without a RA number will be refused.
Please include the following with all returns: 1. The product you are returning. 2. Your sales receipt. 3. A completed return form. 4. **IMPORTANT** You must have a RA # to process the claim. 5. The part must be sent back to us insured. We are not responsible for lost packages sent uninsured! Please note that only items purchased at f1ceramic.com (this site) are covered by this return policy. Items purchased from Authorized Dealers are subject to their policies.
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